MEMO
To: General Agents
From: Charles Mankamyer, President of General Agents
Jim Savo - FLMI, Vice President of Operations, General Manager
Re: ProCare MA15 and GNYMA15 Applications Updated; SSNs Removed from Medicare ID Cards
Beginning in April 2018, the Centers for Medicare & Medicaid Services (CMS) will no longer include Social Security Numbers (SSNs) on Medicare ID cards. New Medicare ID Cards with a unique Medicare number, called a Medicare Beneficiary Identifier (MBI), will replace the current SSN based Health Insurance Claim Number (HICN). These new Medicare ID cards will be distributed from CMS in phases by geographic location from April 2018 through April 2019.
Due to this change, all ProCare MA15 and GNYMA15 applications have been updated to accommodate either the current SSN based Health Insurance Claim Number or the future MBI number.
Please update your supplies by the end of the year* using the Automated Supply Order Form at https://www.unitedamerican.com/logon.
Please advise your customers to call United American’s Customer Service Department at 1-800-755-2137 or Globe Life of New York’s Customer Service Department at 315-451-2544 to provide their new MBI number as soon as they receive their new card. Once the Centers for Medicare & Medicaid Services finish their transition to MBI numbers, all Medicare Supplement insurance policies must have the MBI recorded for processing claims.
Click Here for an information flyer.
*New Mexico requires that Agents use the new MA15(30)R and DMA15(30)R applications immediately, per the January 17, 2018 announcement.
United American Insurance Company Agents who have questions can contact Agency Service at 1-800-925-7355 or email agencyservice@torchmarkcorp.com.

Globe Life Insurance Company of New York Agents who have questions can contact the Home Office in Syracuse at 315-451-7975 or email GLNYAGENCY@torchmarkcorp.com.


United American and Globe Life Insurance Company of New York conduct free Training Webinars for all appointed Agents. Register NOW on your General Agent website.

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Sent by Aurea on behalf of United American Insurance Company and Globe Life Insurance Company of New York.

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